Customer service *begins* when your customer places an order. A receipt with helpful and appropriate information is usually next...but don't stop there. If you continue to provide helpful and appropriate order information, your customer will be more likely to re-order from you and to tell their friends about the great experience they had buying from
The Image Handler plugin for Zen Cart will speed up the back-end administration for you *and* speed up the front end for your visitors. A fast website has always been important and with Google using page speed as part of their ranking algorithm, it's even more important than ever. Images are certainly a big part
DNS propagation is one of those techy things that rarely comes up in conversation but is important to understand if you ever move your website to a new hosting company. It's the whole reason your site is 'down' for a few hours during the move. It's not the files, those can be copied to the
Security of your Zen Cart website should not be taken lightly. There are both immediate and long term consequences to not taking the proper steps. The phrase 'an ounce of prevention is worth a pound of cure' comes to mind. Zen Cart security can be easier than you think. In the short term, your site could
The UPS Shipping Module for Zen Cart is one of the most popular shipping modules. A big reason is the obvious popularity of UPS as a shipping company. UPS offers several different shipping methods and offers discounts to most companies. The UPS Shipping module works by polling the UPS website with the order details from
The USPS Shipping Module for Zen Cart is one of the more popular and versatile of the available shipping modules. It's popular because the USPS offers many economical ways to ship with options from over night to media mail. It's written by the Zen Developers so compatibility and updates are very consistent. Within the
There are two types of website owners: those who’ve lost data and those who will. If your site went down today, what would that mean for your business? Too many small business owners assume their web host is handling backups or think it won’t happen to them. That’s a risky bet. Let’s talk about
When it comes to website hosting, there are basically three types: Shared, VPS and Dedicated. I'll discuss Shared and VPS here. Dedicated is beyond the needs and budgets for most small business owners. Web servers are computers designed specifically for serving up websites. Because of this, many of the same rules that apply to
Zen Cart 1.5 was released on the last day of 2011. Since then, there has been one patch and one minor version released. If you are using version 1.5, here's how to check your current Zen Cart version, than these Zen Cart 1.5 patches should be in your budget and on your schedule. I've previously
The Zen Cart 1.3.9 series was a bit of an odd ball. Not in the version itself, but in the number of minor versions released rather quickly in succession. 1.3.9a was released in May, 2010. Over the next six months, seven new versions were released ending with Zen Cart version 1.3.9h in October, 2010. This