If you are using the UPS Shipping Module on your Zen Cart website and have been experiencing issues with obtaining shipping rate quotes, you are not alone. UPS has acknowledged problems with the legacy endpoint, which has led to the disruption in returning shipping rate quotes. Unfortunately, UPS has not provided an estimated time for fixing this issue. However, there is a solution available – the UPS XML Shipping Module.
The problem with the UPS Shipping Module
The UPS Shipping Module for Zen Cart relies on a legacy endpoint that is currently experiencing technical difficulties*. As a result, users are unable to retrieve shipping rate quotes through this module. This disruption can cause frustration for both merchants and customers, If UPS is your only shipping option, your website users will not be able to place an order.
The Solution: Switch to UPS XML Shipping Module
To ensure functioning shipping rate quotes on your Zen Cart website, we highly recommend switching from the UPS Shipping Module to the UPS XML Shipping Module. The XML module is not affected by the ongoing problems with the legacy endpoint and provides a reliable solution for obtaining accurate shipping rates.
How to obtain Your UPS XML Access Key:
To use the UPS XML Shipping Module, you will need to obtain an Access Key. Follow these simple steps to acquire your key:
- Register for a UPS Account: Visit the UPS registration page (https://wwwapps.ups.com/doapp/signup?sysid=myups) and create an account if you haven’t already done so.
- Request an Access Key: Once registered, use this link (https://www.ups.com/upsdeveloperkit?loc=en_US) to request an Access Key.
- Upon receiving the Access Key, make sure to save it in a secure location for future use.
Important Note: UPS will no longer distribute new access keys after June 4, 2023! Ensure you follow the above steps to acquire your Access Key and switch to the UPS XML Shipping Module before this deadline to avoid any disruptions in shipping rate quotes.
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