Terms and Conditions

The following Terms and Conditions cover the reoccurring billing procedures. They do not apply to your initial plan purchase.

If you have a Service Level Agreement (SLA), these will be billed one month in advance. This means your first invoice may include two months, depending on when your initial order was placed. All following months, you're bill will just be for one month. This is being done for two reason. First and most importantly, we need to manage time, schedule and resources so we can continue to provide the level of service and response time you've come to expect. We need to know before the first of the month, how many hours and for whom we are committing to supporting that month. Second, for those that pay via check or PayPal this allows appropriate time for payment to arrive prior to the covered time frame.

All Hosting Packages will be billed one month in advance of expiration. 30 day notice required to cancel hosting.

In most cases, we will provide a free account migration when signing up for hosting. Please contact us to for details. Hosting fees are not refundable.

If you should have any concerns or questions, please contact us via our Help Desk.